If you are a PROSPECTIVE TENANT please visit the FREQUENTLY ASKED QUESTIONS Section of our web page.

The following information is to assist CURRENT RESIDENTS of our managed properties.

PAYING RENT

We offer several convenient ways to pay your rent:

* We are pleased to offer "auto-debit". We automatically debit your bank account for the monthly rent. To sign up please click here:

http://www.baldwinco.com/residentialrentals/BankDraft.asp

* Mail your rent to the appropriate office. Our mailing addresses appear to the right.

* Pay in person during our office hours or drop your rent after hours in our convenient drop boxes at each office.

Thank you for paying your rent on time !

PROPERTY MAINTENANCE

In accordance with your residential rental agreement all non-emergency requests are to be made in writing. You may come by our offices during normal office hours, mail in your request or click here to use our convenient on-line request form:

online maintenance request form

For Telephone Assistance for Resident Maintenance Issues:

DIAL 722-1834

Extension ONE for Winston-Salem, then Option Two for our MAINTENANCE REQUEST LINE

Extension TWO for our High Point/Greensboro Office, then Option Two for our MAINTENANCE REQUEST LINE

After you reach our MAINTENANCE REQUEST LINE:

Select ONE for AFTER HOURS EMERGENCIES

Select TWO for non-emergencies during regular office hours

NEW !

effective November 23, 2009 you may dial

659-3018

for after hours emergency calls

UTILITIES

Click below for information about:

HOW TO CONTACT US

For MAINTENANCE issues, the best way to contact us is found under MAINTENANCE in the top section above.

For CUSTOMER SERVICE issues, such as questions about your rent or your lease, the best way for Residents of our properties to contact us is to know the name and direct contact information for the Property Manager and Customer Service Representatives who work directly with the property you are renting.

Our Customer Service Representatives ("CSRs")are each assigned to work as a team with a specific Property Manager. The best approach for non-emergency questions or requests is to use email or place your request in writing to the CSR servicing your account.

If you call our office, we request that you use the DIRECT LINE to the CSR or Property Manager for your account.

Our Teams are as follows:

PROPERTY MANAGER-CUSTOMER SERVICE REPRESENTATIVE

Winston-Salem Based Teams

Randy Honeycutt-Cathy Honeycutt, CSR

Mark Thompson-Dorothy Nesmith, CSR

Jason Severt-Eliette Downs, CSR; Roger Wall, Maintenance Coordinator

Jason Morris-Dorian Cheek, CSR

Gloria Clyburn, CSR also assists the Winston-Salem Based Teams

Michelle Benitez is the on-site manager and marketing agent for the Cleveland Avenue Homes

High Point Based Team

High Point/Greensboro Properties

Ken Hoffman-Patty Bremkamp, CSR; Sheila Skeen, CSR

We thank you in advance for using our direct email and phone numbers to make communications as efficient as possible. Due to our high call volume, we also use voicemail and encourage you to leave a detailed message.

Where are the Baldwin Properties Offices located?

Our Winston-Salem Office is at 1500 S. Hawthorne Road, Winston-Salem, N.C. 27103.

Our High Point/Greensboro Office is at 1101 N. Main Street, Suite 203, High Point, N.C. 27262

What are the Office Hours?

Our Winston-Salem Office is open from 8:30 a.m. to 5:30 p.m., Monday through Friday.

Our High Point/Greensboro Office is open from 8:30 a.m. to 5:30 p.m. Monday through Friday.

WINTER IS COMING

Please keep your home safe this winter.

WINTER - During the winter please help us to keep your home more safe and comfortable and to prevent pipes from freezing: Have your heat turned on before cold weather arrives. If you have OIL HEAT- YOU MUST KEEP YOUR OIL TANK ON A KEEP-FILLED BASIS with an oil company. You will be charged for service calls if you fail to do so. NEVER USE YOUR STOVE TO HEAT YOUR HOUSE! Keep as much heat as possible in areas where pipes may freeze. LEAVE A LITTLE WATER RUNNING ON NIGHTS WHEN THE TEMPERATURE IS DROPPING LOW. Make sure the crawl space door is closed tightly under the house. Please be aware of any fire hazards in or around your home and notify our office if there is anything which requires our attention.

SMOKE DETECTORS-ALL OF OUR HOMES AND APARTMENTS SHOULD HAVE WORKING SMOKE DETECTORS. Please make sure the property in which you are living has a working smoke detector on each level of the house, condominium, or apartment. If you do not have a smoke detector in your home please contact our office immediately. We will have a smoke detector installed. Please do not move in until a detector has been installed. You are responsible for regularly testing the smoke detectors and keeping good batteries in the detector if battery powered and keeping power on in your home. You are also responsible to immediately report to our office if the detector is not working properly.