Baldwinco Properties

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Tenant Services

  • Maintenance Protocols

For Non-Emergency maintenance issues please use the Maintenance Request Form in your Tenant Portal.

For Emergency maintenance issues call (336) 659-3018.

For Customer Service issues use the Customer Service Request in your Tenant Portal.

Please call the direct line of your Property Manager or Customer Service Representative to ensure prompt service. 

  • Tenant Services
  • Winter Readiness

During the winter please help us to keep your home more safe and comfortable and to prevent pipes from freezing:

  • Heat turned on before cold weather arrives.
  • NEVER USE STOVE AS HEAT SOURCE!
  • Keep as much heat as possible in areas where pipes may freeze.
  • LEAVE A LITTLE WATER RUNNING ON NIGHTS WHEN TEMPS DROP BELOW 36 DEGREES.
  • Ensure crawl space door is closed tightly.
  • Notify us if anything requires our attention.
  • Smoke Detectors

ALL OF OUR HOMES AND APARTMENTS SHOULD HAVE WORKING SMOKE DETECTORS.

  • Have a working smoke detector on each level of your dwelling.
  • Contact our us immediately if you don’t have a smoke detector.
  • Do not move-in until a detector has been installed. Regularly test the smoke detectors and keep good batteries in the detector.
  • If the detector is not working properly CONTACT US IMMEDIATELY.
  • Maintenance Requests

In accordance with your residential rental agreement all non-emergency requests are to be made in writing. You can submit your request by:

  • Coming by our office during normal office hours
  • Mailing to our office
  • Using the online tenant portal to create and submit a request online.
  • If there are reasons you need telephone assistance please contact your Property Manager of Customer Service Representative or call 336-722-1834 and press 1 for customer service, then press 2 for our maintenance request line.

A password is required to login to the Tenant Portal. If you do not already have one, you can request one here.

Request Maintenance
  • Customer Service Inquiry

Have a question or need assitance with any of our services? We’re here to help! Click the button below to drop us a line.

Contact Us
  • Rent Payment Options

Baldwin Properties offers several convenient ways to pay your rent. 

  • Automatically drafting your rent payment from your bank account with our “auto-debit” service.
  • Via redit/debit cards
  • Via E-checks 
Payment Options
  • Utility Information

We realize setting up your utilities in the middle of the moving process can really be a hassle. For your convenience, here is a list of the local areas utility service providers.

View Utilities