Tenant Services
- Maintenance Protocols
For Non-Emergency maintenance issues please use the Maintenance Request Form in your Tenant Portal.
For Emergency maintenance issues call (336) 659-3018.
For Customer Service issues use the Customer Service Request in your Tenant Portal.
Please call the direct line of your Property Manager or Customer Service Representative to ensure prompt service.
- Tenant Services
- Winter Readiness
During the winter please help us to keep your home more safe and comfortable and to prevent pipes from freezing:
- Heat turned on before cold weather arrives.
- NEVER USE STOVE AS HEAT SOURCE!
- Keep as much heat as possible in areas where pipes may freeze.
- LEAVE A LITTLE WATER RUNNING ON NIGHTS WHEN TEMPS DROP BELOW 36 DEGREES.
- Ensure crawl space door is closed tightly.
- Notify us if anything requires our attention.
- Smoke Detectors
ALL OF OUR HOMES AND APARTMENTS SHOULD HAVE WORKING SMOKE DETECTORS.
- Have a working smoke detector on each level of your dwelling.
- Contact our us immediately if you don’t have a smoke detector.
- Do not move-in until a detector has been installed. Regularly test the smoke detectors and keep good batteries in the detector.
- If the detector is not working properly CONTACT US IMMEDIATELY.
- Maintenance Requests
In accordance with your residential rental agreement all non-emergency requests are to be made in writing. You can submit your request by:
- Coming by our office during normal office hours
- Mailing to our office
- Using the online tenant portal to create and submit a request online.
- If there are reasons you need telephone assistance please contact your Property Manager of Customer Service Representative or call 336-722-1834 and press 1 for customer service, then press 2 for our maintenance request line.
A password is required to login to the Tenant Portal. If you do not already have one, you can request one here.
- Customer Service Inquiry
Have a question or need assitance with any of our services? We’re here to help! Click the button below to drop us a line.
- Rent Payment Options
Baldwin Properties offers several convenient ways to pay your rent.
- Automatically drafting your rent payment from your bank account with our “auto-debit” service.
- Via redit/debit cards
- Via E-checks
- Utility Information
We realize setting up your utilities in the middle of the moving process can really be a hassle. For your convenience, here is a list of the local areas utility service providers.